Privacy Policy

Pharmacy Weight Loss Melrose | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

Pharmacy Weight Loss Melrose is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Melrose is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Melrose, UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health and medical information: Medical history, current medications, weight, BMI, and any relevant clinical information required to assess your suitability for weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss medication and provide clinical consultations.
• To process and dispatch your prescription orders. Once approved by our pharmacist, delivery is made within 1 working day.
• To communicate with you regarding your treatment, orders, and any clinical follow-up required.
• To maintain accurate and up-to-date patient records as required by pharmacy law and GPhC standards.
• To process payments and manage your account securely.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For general contact and transaction data, our lawful basis includes legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including session management and secure login.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services. Data collected is anonymised where possible.
• Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare professionals: Where clinically necessary, relevant health information may be shared with your GP or other treating clinicians.
• Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your order.
• Payment processors: Secure, encrypted payment handling is managed by our third-party payment provider, who is bound by strict data protection standards.
• Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other authorities where legally required.

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment and transaction records are kept for 6 years in accordance with HMRC requirements. Data no longer required is securely deleted or anonymised.

7. Data Security

We employ appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted via secure encrypted connections.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request a correction, or raise a concern regarding how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Melrose
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk